Jersey's Elian In Customer Service For CSP
by Jason Gorringe, Lowtax.net, London
24 April, 2015
Jersey's Elian has become the first fiduciary services business to join the Institute of Customer Service (ICS).
Elian is a specialist in corporate services, fund services, private wealth and capital services. The group employs 500 people across ten offices and has delivered 15 years of back-to-back growth since launch as Ogier Fiduciary Services in 1999.
The ICS is an independent professional body for customer service, which aims to promote the tangible benefits of excellent customer service to organisations and their employees.
Elian has joined the ICS on a three-year term as a council member, and was visited by a team from the Institute earlier this year to discuss plans and activity for 2015.
Elian Chief Operations Officer, Simon Willing, said: "I'm particularly proud that Elian is the first fiduciary services business to join the ICS ... We will review all our practices to ensure they are client focused, and employees will have the opportunity to undertake specialist client training that is recognized and accredited by the Institute"
Jo Causon, chief executive of ICS, said: "I'm delighted to welcome Elian as members of the Institute of Customer Service. Membership of the Institute provides the opportunity to benchmark against other organizations in a range of sectors; opportunities to share with and learn from other members within the extensive network; access to our research and insight; and the opportunity to drive service professionalism, through our customer service qualifications programs."
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