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IoM Tax Division Apologizes For Email Blunder

by Jason Gorringe, Lowtax.net, London
26 May, 2015

The Isle of Man's Income Tax Division has apologized after leaking the email addresses of certain customers in a recently sent notification.

In a statement released on May 21, 2015, the Division said that "an operational error" had resulted in groups of its customers being able to see each other's email addresses. It emphasized, however, that no personal income tax information has been disclosed.

The Government said it had reacted quickly and contacted all the customers involved. The Data Protection Supervisor was notified immediately and the Division requested that the Government's Information Security Office launch an investigation to make sure that a similar incident cannot occur. It said the mistake happened when, as part of a program to raise awareness of its new Twitter account, the Income Tax Division sent out ten batches of e-mails, of up to 500 in each batch, but in such a manner that recipients could see all the e-mail addresses in their individual batch.

In its message to customers, the Division said: "You will have received an email today that regrettably contained the email addresses of other people. The Income Tax Division regards your information as sensitive and confidential, and apologizes unreservedly for this unacceptable lapse, which was a genuine mistake by a member of staff. We can confirm that this mistake is in no way related to any of Government's core online systems and that no information was released other than the email addresses. The Division has initiated an internal investigation to see how this occurred and what steps are needed to ensure it doesn't happen again."


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